vb8com Privacy Policy
Your personal information is of the highest importance to us. Read this policy for full details on how vb8com collects, uses, and protects your information.
About This Privacy Policy
vb8com ("we", "our", "platform") provides a reliable online gaming and betting service for users in Bangladesh. Keeping the personal information you share with us while using our platform secure is our priority.
This privacy policy ("policy") explains what types of information vb8com collects, how that information is used, who it may be shared with, and what rights you have over your information. By using our website you agree to the terms of this policy.
If this policy changes, we will update this page and note the latest date. For important changes we may notify you by email.
1. What Information We Collect
Registration and Account Information
When you create an account on vb8com, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification — our service is for users aged 21 and over only)
- Mobile number
- Bangladeshi address
- Identity verification documents (national ID card / passport)
Financial Transaction Information
For deposits and withdrawals we store the following information:
- bKash, Nagad, or Rocket number
- Transaction amount and date
- Transaction ID and reference number
We never store your bank PIN, mobile banking password, or full card number.
Automatically Collected Information
When you visit our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and session duration
- Cookies and similar tracking technologies
2. How We Use Your Information
vb8com uses your personal information only for the following legitimate purposes:
Creating and maintaining your account, verifying login, and providing personalised services.
Processing secure deposits and withdrawals via bKash, Nagad, and Rocket.
Detecting and preventing unauthorised access, money laundering, and other fraudulent activity.
Providing support in Bengali via 24/7 live chat and resolving complaints.
Analysing usage patterns to improve platform experience and functionality.
Keeping you informed about important account-related information, promotional offers, and policy changes.
We do not sell your information to third parties for marketing purposes. We do not share your information with any advertiser without your consent.
3. Sharing and Disclosure of Information
vb8com may share your information with third parties in limited circumstances. These circumstances are described below:
3.1 Service Providers
We work with trusted service providers who perform specific functions on our behalf — such as payment processing, cybersecurity, and data analysis. These providers may only use information in accordance with our instructions and within the limits of our privacy policy.
3.2 Legal Obligations
Under a court order, government directive, or legal obligation, we may be required to provide information to the relevant authorities. In such cases we will not disclose any information beyond the minimum required by law.
3.3 Platform Transfer
In the event of a business merger or acquisition, your information may be transferred to the new authority. In such cases we will notify you in advance and give you the opportunity to accept the new policy.
4. Data Security Measures
vb8com follows industry-standard security practices to keep your information safe. Our protective measures are:
All data transfers are secured with 256-bit SSL encryption.
Advanced firewalls and intrusion detection systems are active.
Two-factor authentication is available for login and financial transactions.
24/7 system monitoring and automated threat detection.
While we strive to ensure the highest level of protection, no method on the internet is completely secure. You also need to stay vigilant about your account security — use a strong password and do not share it with anyone.
5. Cookies and Tracking Technologies
vb8com uses cookies and similar technologies to improve your browsing experience and to operate our services effectively.
You can manage cookies from your browser settings. However, disabling essential cookies may affect some important site functionality.
6. Data Retention and Deletion
We store your information only for as long as necessary. We consider the following when determining retention periods:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, financial transaction records may be retained for a specific period to meet legal obligations.
- Dispute resolution: Where there is an unresolved dispute, relevant information is retained until the dispute is settled.
- Backup data: Removing data from system backups may take some time.
To request account deletion, contact our support team via live chat or email.
7. Your Rights Over Your Information
vb8com respects your control over your personal information. Your main rights are outlined below:
You have the right to know what information we hold about you. Upon request, we will provide it to you within a set timeframe.
If any of your information is incorrect, you can request a correction. Many details can be updated directly from your account settings.
In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
You can object to your information being used for marketing communications. The relevant setting can be changed directly from your account.
You can request that your personal information be exported in a structured format.
In certain circumstances you can request that processing of your information be temporarily restricted.
8. Protection of Minors' Information
vb8com is a platform for users aged 21 and over only. We do not knowingly collect any information from minors. An age verification process is in place at the time of registration.
If we have reason to believe that any user is under 21, we will immediately suspend their account and securely delete the associated information. If a parent or guardian believes their minor child has registered on our platform, please contact us at [email protected].
9. Third-Party Services and Links
Our platform integrates services from various game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These providers may have their own privacy policies that apply to information sent directly to their servers.
For payment services — bKash, Nagad, and Rocket — these companies have their own privacy policies. When completing a transaction you also fall under those policies. We share only the information necessary for payment processing.
Your interactions with these third parties are governed by their own policies. vb8com is not responsible for the privacy practices of these third parties.
10. Policy Changes and Updates
We may update this privacy policy from time to time. Depending on the nature of the change, we will notify you as follows:
- Minor changes: The "Last Updated" date on this page will be changed.
- Important changes: Advance notice will be sent to your registered email address.
- Major structural changes: You may be asked to confirm your consent when accessing the platform.
If you continue using the platform after any changes, you will be considered to have agreed to the new policy. If you do not agree with the new policy, you may request to close your account.
11. Contact Us
If you have any questions about this privacy policy, wish to request access to your information, or want to submit a complaint, please contact us:
Direct support in Bengali, 24/7. Log in to the site and start a chat.
[email protected] — For privacy-related requests, write "Privacy Request" in the subject line.
We typically respond to privacy-related requests within 7 business days. For complex requests, it may take up to 30 days.